A Transcript is a very useful feature in the preview and design process. Each time you preview your project, Sayspring creates a Transcript of the exact words spoken by the user (as the Voice Platform understood them) and the Voice Platforms's responses.
Additionally, each Transcript shows the exact time the user and the Voice Platform speaks. In this way, not only are you able to improve your design based on what the user says, but you can also see how the user responds when prompted by the Voice Platform, including any hesitation or confusion on the user's end throughout the duration of the Flow.
How to open Transcripts:
1.) Open the project.
2.) Click TRANSCRIPTS.
3. Click the date/time stamp for the preview you want to view.
As you can see, you can view the exact time the user, in this case "Example Account", speaks, and the exact time the "Community Bank Test" responds.
The Free plan comes with access to view 3 transcripts. To view an unlimited amount of transcripts, you can upgrade to the Pro, Team, or Enterprise plans.
Still confused? Learn more about the project process here.